Support

secs is a dating app by ED AI LTD. If you need help with the app, account access, subscriptions, or safety concerns, contact us and we will respond as soon as we can.

Contact

Email: support@vezl.com

Common topics

• Signing in with Google
• Membership billing: manage, switch plan or cancel in Me → Manage
• Reporting, blocking, or raising a safety concern about another user
• Account deletion requests

Safety and community reports

Use the Report or Block control in a profile or conversation first so we can associate the report with the right account. For urgent safety concerns, email us with "urgent" in the subject line. Every report is reviewed within 24 hours, and we remove objectionable content and ban the accounts responsible. If you are in immediate danger, contact local emergency services.

Deleting your account

In the app, open Me → Delete account. This permanently deletes your profile, photos, voice notes, trail, matches, messages and your login. Deleting your account also cancels your secs+ membership straight away. If you can't get into the app, email us from the address on your account and we'll delete it for you.

Response time

We aim to respond to support requests within 2 business days. For urgent safety issues, include "urgent" in your subject line.